“Working On It”

Last week I was told that the Streamate (SM) tech department was “working” on resolving my weeks long issue. This morning I get an email asking if I’m still having issues, which means they haven’t been “working” on it at all! I responded with – nothing has changed. A few hours later, I decided to elaborate, which actually got a response:

From tech (this is not the last of it they are going to try one last thing)

 

I am indeed seeing crazy spikes in her RTT, ranging from a few thousand to over 10 seconds. Traceroutes aren’t the most reliable tool for this kind of investigation, but she may potentially be on to something. Unfortunately, if it is indeed that server causing the issue it’s something that is out of our hands. If her ISP identifies that as the source of trouble I’m very surprised they made no effort to get in contact with the owner to notify them of the trouble.

 

We will get back to you with the final comments on your ticket. Maybe they can come up with a solution.

I responded with:

It’s not a server that my ISP uses. My ISP is local and ran tons of tests and it is not on their end. That server is a local server that I’m being directed through only when I’m on SM.

And their response was classic and expected. They have no control over that server. It is what it is.